Policies 2017-03-28T10:47:53+00:00

At 123Compute.com we are so sure you will be satisfied with your purchase that we have a policy called the 7-DAY GUARANTEE. If within 7 days of your purchase you are not completely satisfied, we will refund your purchase for the total amount minus our shipping fees

All equipment purchased from 123Compute.com has been thoroughly inspected by our technical staff and approved for a 30-day warranty.

  • This warranty provides complete coverage on all hardware, parts and labor.
  • If any component proves faulty it will be replaced or repaired.
  • Items NOT covered by the warranty include batteries, ribbons, software and printer cartridges.
  • Notebook batteries, that are included in our refurbished systems, are sold as is. They are not covered under the 123Compute.com warranty, and cannot be returned or exchanged.
  • 123Compute.com shall not be held liable for any damages resulting from the use or misuse of any product. Physically opening any component or breaking the warranty tags voids the customer warranty.
  • All items are shipped by FedEx and are fully insured for your protection against damages
  • All items are subject to availability
  • All returned or refused shipments will be subject to a 15% restocking fee.
  • If the product is still covered by the manufacturer warranty 123Compute.com may assist the customer in receiving satisfaction from the manufacturer.
  • Every effort will be made to deliver to you a computer system that will be reliable during and beyond our warranty coverage.
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  • 123Compute.com is not responsible for any loss of software applications or personal data.

If it is necessary to return a product to 123Compute.com then the customer must request a Return Merchandise Authorization (RMA) form from 123Compute.com within 30 days of the purchase. This must be done via email at Sales@123Compute.com or by fax at (514) 747-4415. RMA numbers are good for 14 days only and 123Compute.com must receive the product during that period of time. Packages returned without an RMA number will be refused. Your RMA number cannot be re-issued or extended. It is very important to have the RMA form posted on the outside of a returned package and to include the original invoice and a second copy of the RMA number with your FedEx or UPS airway bill in order to properly process any exchange or credit.

When returning a product to 123Compute.com the customer will pay the shipping fee. Once the product has been repaired or replaced 123Compute.com will pay to ship the product to the customer. If the product returned cannot be repaired or exchanged 123Compute.com reserves the right to replace the equipment with something of equal, similar or greater value.

If the defective product is still covered by the manufacturer warranty 123Compute.com may assist the customer in receiving satisfaction from the manufacturer.

At 123Compute.com we know how important, our privacy and security is to you. That is why our website security is unmatched on the Internet. Your personal information is just that personal and is treated as such.

SECURITY
Once you type in your name, address, and credit card information our computer instantly encrypts that data. This information is decrypted at our processing center. This technology is called the Secure Sockets Layer (SSL). The encryption technology at our disposal is the most recently developed technology. We employ the latest 128-bit encryption technology in all areas of the site. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of all information that we have collected.

We NEVER store your personal information in our system. Each time you purchase merchandise from our site you must re- identify yourself to us since we do not store your credit card information and other personal data. We do not use account numbers to identify our clientele. In this regard 123Compute.com is just like any other store you may physically walk into. A store takes your information at the time of purchase. A permanent file on you, the consumer is not kept. Every time you walk into a store you provide them with your personal information . This is the same principal by which 123Compute.com operates.

You may peruse our website without divulging any personal information.

PRIVACY POLICY

Your personal information is never stored in our system. In order to process your order we may need to contact you through the information you have provided (email, phone number or address). Once our transaction has been completed, this personal information is deleted. Since we do not maintain a permanent file on our clientele the issues of selling, renting or leasing your personal information can never occur